Return of goods

Need to return a product or exchange a model? Contact sales@umytec.com with your order number and the product details.

Returns within 14 days

Consumers, including customers in Germany and other EU countries, may notify us that they wish to withdraw from their purchase within 14 days of receiving the goods, without giving a reason. We accept returns of both defective and non-defective products. Send the goods back within 14 days after notifying us of your withdrawal.

Product condition and exceptions

New products and products opened or slightly used for inspection can be returned. Please return the goods clean and with their accessories and, where possible, their original packaging. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product. Exceptions include custom-made goods and other cases described in section 8 of our Terms of Use.

How to return an item

Email us or send a written withdrawal notice using the seller details in our Terms of Use. Include your order number and identify the items you are returning. Please contact us to confirm the return delivery instructions and send the goods by post or courier. Contacting us for delivery instructions does not replace or restrict your right to send a withdrawal notice within the deadline.

Return shipping and fees

For a change-of-mind return, you arrange and pay for the return shipment and its shipping label. We do not charge a restocking fee. If a product is defective or incorrect, contact us before sending it back so we can arrange the appropriate complaint procedure; the change-of-mind shipping rule does not determine your rights for defective goods.

Refunds

Refunds are processed within 14 days of withdrawal. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first. For a full withdrawal, the refund includes the original standard delivery cost up to the cost of the least expensive delivery option we offered.

Exchanges

We accept exchange requests within the 14-day return window, including where you have selected the wrong model. Contact us with the requested replacement so we can confirm availability, any price difference and delivery arrangements. Your right to request a refund instead is unaffected.

Business and international orders

We deliver throughout Europe and worldwide. The consumer withdrawal right described above does not automatically apply to business purchases; please contact us to agree any business return or exchange. For shipments from outside the EU, contact us for return shipping instructions before dispatch. Applicable mandatory consumer rights remain unaffected.

Seller: Umyme s.r.o., Berehovská 3432, 075 01 Trebišov, Slovakia. Email: sales@umytec.com. For full withdrawal and complaint provisions, see sections 7 and 8 of our Terms of Use.