Terms of Use

Umyme s.r.o., Berehovská 3432, 075 01 Trebišov, Slovakia, VAT ID: SK2121683300, IČ: 54452007

Email: sales@umytec.com Phone: +421905945367

These general terms and conditions ("Conditions") govern the rights and obligations of you as buyers and us as the seller within the contractual relationships concluded through the E-shop on the website www.umytec.com 

All information about the processing of your personal data is contained in the personal data processing policy, which you can find here. 

As you surely know, we primarily communicate remotely. Therefore, our Contract also uses means of remote communication, which allow us to agree without our and your simultaneous physical presence.

If any part of the Conditions contradicts what we have jointly approved during your purchase process on our E-shop, this specific agreement shall take precedence over these Conditions.

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1. SOME DEFINITIONS

1.1 Price is the financial amount you will pay for the Goods;

1.2 Shipping Price is the financial amount you will pay for the delivery of the Goods, including the price for their packaging;

1.3 Total Price is the sum of the Price and the Shipping Price;

1.4 VAT is value-added tax according to applicable legal regulations;

1.5 E-shop is the online store operated by us at Berehovská 3432, Trebišov 075 01, Slovakia where the purchase of Goods will take place;

1.6 Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7 We are the company Umyme s.r.o., with its registered office at Berehovská 3432, Slovakia, registered in the Commercial Register maintained by the Municipal Court Košice, Section Sro, File No. 53667/V, email sales@umytec.com, phone number +421 905 945 367, referred to as the seller by legal regulations;

1.8 Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with us;

1.9 Goods are everything you can purchase on the E-shop;

1.10 User Account is an account set up based on the data you provide, which allows for the storage of entered data and the history of ordered Goods and concluded contracts;

1.11 You are the person purchasing on our E-shop, referred to as the buyer by legal regulations;

1.12 Contract is a purchase agreement agreed upon based on a properly completed Order sent via the E-shop, and it is concluded at the moment you receive confirmation of the Order from us.

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2. GENERAL PROVISIONS AND INSTRUCTIONS

2.1 The purchase of Goods is only possible through the web interface of the E-shop.

2.2 When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. Therefore, the information you provided to us when ordering the Goods will be considered correct and truthful.

 

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3. CONCLUSION OF THE CONTRACT

3.1 The Contract with us can only be concluded in the Slovak language.

3.2 The Contract is concluded remotely via the E-shop, with you bearing the costs of using remote communication means. However, these costs do not differ in any way from the basic rate you pay for using these means (i.e., especially for internet access); therefore, you do not have to expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree to the use of remote communication means. 

3.3 In order for us to conclude the Contract, you must create an Order proposal on the E-shop. This proposal must contain the following information: 

a) Information about the purchased Goods (on the E-shop, you indicate the Goods you are interested in purchasing by clicking the "Add to cart" button); 

b) Information about the Price, Shipping Price, VAT, payment method of the Total Price, and the desired delivery method of the Goods; this information will be entered during the creation of the Order proposal within the E-shop's user environment, with information about the Price, Shipping Price, VAT, and Total Price being automatically generated based on your selected Goods and delivery method;

c) Your identification data necessary for us to deliver the Goods, especially your name, surname, delivery address, phone number, and email address;

d) In the case of a Contract under which we will regularly and repeatedly deliver Goods to you, also information on how long we will deliver the Goods to you. 

3.4 During the creation of the Order proposal, you can change and check the data until its creation. After performing the check by pressing the "Order with payment obligation" button, you will create the Order. Before pressing the button, you must also confirm your understanding and agreement with these Conditions, otherwise, it will not be possible to create the Order. A checkbox is used for confirmation and agreement. After pressing the "Order with payment obligation" button, all filled-in information will be sent directly to us.

3.5 We will confirm your Order as soon as possible after it is delivered to us, by a message sent to your email address provided in the Order. The confirmation will include an Order summary and these Conditions. The confirmation of the Order by us leads to the conclusion of the Contract between us and you. The Conditions, as effective on the date of the order, form an integral part of the Contract. 

3.6 There may also be cases where we cannot confirm your Order. This primarily concerns situations where the Goods are unavailable or cases where you order a larger number of items than we allow. However, we will always provide you with information about the maximum number of items within the E-shop in advance, so it should not be a surprise to you. If there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude a Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.

3.7 If the E-shop or the Order proposal shows a clearly erroneous Price, especially due to a technical error, we are not obliged to deliver the Goods to you at this Price, even if you have received Order confirmation and the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days of its dispatch, we are entitled to withdraw from the concluded Contract. A clear error in the Price is considered, for example, a situation where the Price does not correspond to the usual price from other sellers or a digit is missing or extra.

3.9 If you have a User Account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. However, the method of creating an Order is identical to that of a buyer without a User Account, with the advantage that you do not need to repeatedly fill in your identification data.

3.10 In some cases, we allow you to use a discount for the purchase of Goods. To receive a discount, you must fill in the discount information in the designated field within the Order proposal. If you do so, the Goods will be provided to you at a discount.
 

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4. USER ACCOUNT

4.1 Based on your registration within the E-shop, you can access your User Account.

4.2 When registering a User Account, it is your obligation to provide all entered data correctly and truthfully and to update them in case of changes.

4.3 Access to the User Account is secured by a username and password. Regarding these access data, it is your obligation to maintain confidentiality and not to provide these data to anyone. In case of their misuse, we do not bear any responsibility for it.

4.4 The User Account is personal, and therefore you are not authorized to allow third parties to use it.

4.5 We may cancel your User Account, especially if you do not use it for more than 3 months, or if you violate your obligations under the Contract. 

4.6 The User Account may not be available continuously, especially with regard to necessary hardware and software maintenance.

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5. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

5.1 The Price is always stated within the E-shop, in the Order proposal, and in the Contract. In case of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. The Shipping Price, or conditions for free shipping, is also stated in the Order proposal. 

5.2 The Total Price includes VAT and all fees stipulated by specific legal regulations.

5.3 We will require payment of the Total Price from you after the conclusion of the Contract and before the handover of the Goods. You can pay the Total Price in the following ways:

a) Bank transfer. We will send you payment information as part of the Order confirmation. In case of payment by bank transfer, the Total Price is due within 3 business days.

b) Card online. In this case, payment is made via the Shoptet Pay payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay/. In case of online card payment, the Total Price is due within 3 business days.

c) Cash on delivery. In this case, payment will be made upon delivery of the Goods in exchange for the handover of the Goods. In case of cash on delivery, the Total Price is due upon receipt of the Goods.

d) Cash upon personal pickup. Goods can be paid for in cash upon pickup at our premises. In case of cash payment upon personal pickup, the Total Price is due upon receipt of the Goods.

5.4 The Invoice will be issued in electronic form after the Total Price has been paid and will be sent to your email address provided in the Order. The Invoice will also be physically attached to the Goods and available in the User Account, if you have one. 

5.5 Ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the Total Price is paid upon crediting to our account; in other cases, it is paid at the moment of payment.

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6. DELIVERY OF GOODS, PASSING OF RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE PURCHASED ITEM

6.1 The Goods will be delivered to you by your chosen method, from the following options:

a) Personal pickup at our premises listed in the list of premises;

b) Delivery via transport companies.

6.2 Goods can only be delivered within the Slovak Republic 

6.3 We are obliged to deliver the Goods to you without undue delay, but no later than 30 days from the date of conclusion of the Contract. When fulfilling the Contract, circumstances may arise that will affect the delivery date of your ordered Goods. We will inform you by email without undue delay about any change in the delivery date and the new estimated delivery date of the ordered Goods, and your right to withdraw from the Contract is not affected thereby. Our notification of the new delivery date of the Goods will also include our request addressed to you to confirm whether you insist on the delivery of your ordered Goods at the new date. In case of personal pickup at the premises, we will always inform you about the possibility of picking up the Goods via email.

6.4 Upon receipt of the Goods from the carrier, it is your obligation to check the integrity of the Goods' packaging and, in case of any damage, to immediately notify the carrier and us. If the packaging has been damaged in a way that suggests unauthorized manipulation and entry into the shipment, you are not obliged to accept the Goods from the carrier. 

6.5 You are obliged to take delivery of the Goods at the agreed place and time. If you do not take delivery of the delivered Goods according to the previous sentence, we will notify you by email where you can pick up the Goods, including the deadline for their collection, or we will redeliver the Goods to you based on your written request sent no later than 14 days from when you should have picked up the Goods, and you undertake to reimburse us for all costs associated with the repeated delivery of the Goods. In cases where you violate your obligation to take delivery of the Goods, with the exception of cases according to Article 6.4 of these Conditions, this does not result in a breach of our obligation to deliver the Goods to you. At the same time, your failure to take delivery of the Goods does not constitute withdrawal from the Contract between us and you. If you do not take delivery of the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for damages incurred in the amount of actual costs for the attempt to deliver the Goods, or any further claim for damages, if incurred.

6.6 If, for reasons arising on your side, the Goods are delivered repeatedly or in a different way than agreed in the Contract, it is your obligation to compensate us for the costs associated with this repeated delivery. We will send you the payment details for these costs to your email address stated in the Contract, and they are due within 14 days of the email's delivery. 

6.7 The risk of damage to the Goods passes to you at the moment you take delivery of them. In cases where you do not take delivery of the Goods, with the exception of cases according to Article 4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment you had the opportunity to take delivery of them, but delivery did not occur due to reasons on your side. The passing of the risk of accidental destruction and accidental deterioration of the Goods means for you that from that moment you bear all consequences associated with the loss, destruction, damage, or any deterioration of the Goods.

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7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

7.1 Introductory provision on liability for defects

7.1.1 We undertake to deliver the Goods to you in the required quality, quantity, and without defects.

7.1.2 We are responsible for defects that the Goods have upon your receipt. For used Goods, we are not responsible for defects caused by their use or wear and tear. For Goods sold at a lower price, we are not responsible for defects for which a lower price was agreed.

7.1.3 The general warranty period is 24 months. The warranty period begins to run from the moment you take delivery of the Goods. 

7.1.4 If the Goods are exchanged, the warranty period begins to run again from your receipt of the new Goods.

7.1.5 Your rights arising from liability for defects of Goods for which a warranty period applies will expire if you do not exercise them within the warranty period. However, rights arising from liability for defects of Goods that spoil quickly must be exercised no later than the day following the purchase, otherwise your rights will expire.

7.2 We guarantee that at the time of the passing of the risk of accidental destruction and accidental deterioration of the Goods according to Article 7 of the Conditions, the Goods are free of defects, in particular, that:

a) they have the properties we agreed upon with you, and if not explicitly agreed upon, then such as we stated in the description of the Goods, or such as can be expected given the nature of the Goods;

b) they are suitable for the purposes we stated or for the purposes usual for Goods of this type;

c) they correspond to the quality or design of the agreed sample, if the quality or design was determined by the sample;

d) they are in the appropriate quantity and weight;

e) they meet the requirements imposed on them by specific legal regulations;

f) they are not encumbered by third-party rights.

7.3 Conditions for exercising the right from liability for defects (complaints)

7.3.1 If the Goods are delivered to you in damaged or broken packaging, or if the shipment is clearly too light, we ask you not to accept such Goods from the transport company and to notify us immediately of this fact by phone at +421 917 610 511 or by email at sales@umytec.com. In case of discovering obvious defects (e.g., mechanical damage), you are obliged to file a complaint without undue delay in the manner specified in point 7.4.1 below. We will not consider later complaints due to obvious defects in the Goods, including defects consisting of incompleteness of the Goods. 

7.3.2 The right arising from liability for other defects (hidden defects) must be exercised in the manner specified in point 7.4.1 below without undue delay after you discovered the defect in the Goods, but no later than the expiration of the warranty period.

7.3.3 The warranty only covers manufacturing defects of the Goods and defects caused by mechanical damage. You cannot assert a right arising from liability for defects, especially for defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc. 

7.3.4 You are not entitled to assert a right arising from liability for a defect if you knew about the defect before taking delivery of the Goods, or we informed you about it, or you were given a reasonable discount from the Price of the Goods for that reason.

7.4 Exercising the right from liability for damage (complaints)

7.4.1 If the Goods have a defect, i.e., especially if any of the conditions according to Article 2 are not met, you can notify us of such a defect and exercise your rights arising from liability for defects (i.e., complain about the Goods) by sending an email or letter to our addresses provided in our identification details, or in person at our premises. You can also use the sample form provided by us for complaints, which forms Appendix No. 1 of the Conditions.

7.4.2 In your notification by which you claim a complaint, please state primarily a description of the defect in the Goods and your identification data, including the email address to which you wish to receive information about the complaint resolution, and also state which of the claims for liability for defects, specified in points 7.5.4 to 7.5.8, you are asserting.

7.4.3 When making a complaint, please also provide us with proof of purchase of the Goods (invoice) to prove its purchase from us, otherwise we are not obliged to acknowledge your complaint.

7.4.4 The day of the commencement of the complaint procedure is considered to be the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). In the event that your submission claiming a complaint is incomplete (especially illegible, unclear, unintelligible, does not contain the required documents, etc.), we will request you to supplement the submitted complaint in writing, especially by email. In this case, the complaint procedure begins on the day of delivery of your supplemented submission. 

7.4.5 If you do not supplement the submitted complaint in accordance with point 7.4.4 of this article without undue delay, no later than 10 days from the date of delivery of our request according to point 7.4.4 of this article, we will consider your submission unfounded.

7.5 Complaint resolution

7.5.1 Based on your decision as to which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in points 7.5.4 to 7.5.8) you are exercising, we will determine the method of complaint resolution immediately, in complex cases no later than 3 business days from the day of your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the day of your complaint.

7.5.2 After determining the method of complaint resolution, we will resolve the complaint immediately; in justified cases, we may resolve the complaint later; however, the resolution of the complaint must not take longer than 30 days from the day the complaint was made. After the expiration of the period for complaint resolution, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.

7.5.4 If there is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.

7.5.5 Instead of removing the defect, you can demand an exchange of the Goods, or if the defect concerns only a part of the Goods, an exchange of this part, in cases where this does not incur disproportionate costs to us given the Price of the Goods or the seriousness of the defect.

7.5.6 Instead of removing the defect of the Goods, we can always exchange the defective Goods for defect-free goods if this does not cause you serious difficulties.

7.5.7 If there is a defect in the Goods that cannot be removed and prevents you from properly using the Goods as goods without defects, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if there are removable defects, but you cannot properly use the Goods due to repeated occurrence of the defect after repair or a larger number of defects.

7.5.8 If there are other irremovable defects, you have the right to a reasonable discount from the Price of the Goods.

7.5.9 We will resolve the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount from the Price of the Goods, a written request for acceptance of performance (Goods), or a reasoned rejection of the complaint.

7.6 The exercise of rights from liability for defects and complaints about Goods is governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on consumer protection and on the amendment and supplementation of Act of the Slovak National Council No. 372/1990 Coll. on offenses, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded remotely or a contract concluded outside the seller's premises and on the amendment and supplementation of certain acts, as amended (hereinafter referred to as the "Distance Selling Consumer Protection Act"). 

7.7 If you are an entrepreneur, it is your obligation to report and object to the defect without undue delay after you could have discovered it, but no later than 3 days from the receipt of the Goods.

7.8 If you are a consumer, you have the right to assert rights arising from liability for defects that occur in consumer Goods within a period of 24 months from the receipt of the Goods.

7.10 We have duly informed you of your rights arising from § 622 and § 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, you confirm that you have had the opportunity to read the conditions for complaining about the Goods.

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8. WITHDRAWAL FROM THE CONTRACT

8.1 Withdrawal from the Contract, i.e., the termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways stated in this article, or in other provisions of the Conditions where the possibility of withdrawal is expressly stated.

a) the sale of Goods whose Price depends on the movement of prices on the financial market, which we cannot influence and which may occur during the withdrawal period;

b) the sale of alcoholic beverages whose Price was agreed at the time of conclusion of the Contract, with their delivery being possible no earlier than 30 days and their Price depending on market price movements that we cannot influence;

c) the sale of Goods made according to your specific requirements, which were custom-made for you or Goods intended specifically for a single consumer;

d) the sale of Goods that are subject to rapid deterioration or spoilage and Goods that have been inseparably mixed with other goods after delivery;

e) the sale of Goods enclosed in protective packaging that are not suitable for return due to health protection or hygiene reasons and whose protective packaging has been broken after delivery;

f) the sale of audio recordings, video recordings, audio-visual recordings, or computer software sold in protective packaging if the original packaging has been broken;

g) the sale of periodicals, with the exception of sales based on a subscription agreement and the sale of books not delivered in protective packaging;

h) the provision of electronic content, if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiration of the withdrawal period, and we informed you that you do not have the right to withdraw from the Contract. 

8.4 The withdrawal period according to Article 2 of the Conditions is deemed to be observed if you send us a notification that you are withdrawing from the Contract during this period.

8.5 In case of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded until you return the Goods to us or prove that they have been sent back to us. Please return the Goods clean, if possible, including the original packaging.

8.6 In case of withdrawal from the Contract according to Article 2 of the Conditions, you are obliged to send the Goods to us within 14 days of withdrawal, hand over the Goods to us or to a person authorized by us to take delivery of the Goods, while you bear the costs of returning the Goods to us. This does not apply if we agree that we will pick up the Goods in person or through a person authorized by us. The deadline is met if the Goods were handed over for transport no later than the last day of the deadline. You, on the other hand, are entitled to have us refund the Shipping Price, but only up to the amount corresponding to the cheapest delivery method of the Goods that we offered for the delivery of the Goods.

8.7 You are liable for damages in cases where the Goods are damaged as a result of your handling of them other than what is necessary to handle them with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the Goods are returned to us, and the due date of the invoiced amount is 14 days.

8.8 We are entitled to withdraw from the Contract due to stock depletion, unavailability of Goods, or if the manufacturer, importer, or supplier of the Goods agreed in the Contract has discontinued production or made significant changes that made it impossible to fulfill our obligations under the Contract, or due to force majeure, or if, despite all our efforts that can be reasonably required from us, we are unable to deliver the Goods to you within the period specified by these Conditions. In these cases, we are obliged to inform you of this fact without undue delay and to refund the already paid Total Price for the Goods to you within 14 days from the date of notification of withdrawal from the Contract. We will refund the paid Total Price for the Goods to you in the same way you paid the Total Price, without prejudice to the right to agree with you on another method of refund, provided that no additional fees will be charged to you in connection therewith.

8.9 We are also entitled to withdraw from the Contract if you have not taken delivery of the Goods within 5 working days from the date you became obliged to take delivery of the Goods.

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9. SUBMISSION OF INITIATIVES AND COMPLAINTS

9.1 As a consumer, you are entitled to submit initiatives and complaints in writing, via email to: sales@umytec.com.

9.2 We will inform you about the assessment of your initiative or complaint by email sent to your email address.

9.3 The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Košice Region.

9.4 You can also submit a request for inspection, if you are not satisfied with the handling of your initiative or complaint, electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

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10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact us with a request for redress, via email sent to: sales@umytec.com, if you are not satisfied with the way we have handled your complaint or if you believe that we have violated your rights. If we respond to your request negatively or do not respond to it within 30 days of its dispatch, you have the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the "Entity") according to Act No. 391/2015 Coll. on alternative consumer dispute resolution and on the amendment and supplementation of certain acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act"). 

10.2 The Entities are the authorities and authorized legal entities according to § 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3 You can submit a proposal in the manner specified in § 12 of the Alternative Dispute Resolution Act.

10.4 Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.  

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11. FINAL PROVISIONS

11.1 All written correspondence with you will be delivered by electronic mail. Our email address is provided in our identification details. We will deliver correspondence to your email address provided in the Contract, in the User Account, or through which you contacted us. 

11.2 The Contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Conditions; however, this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. We will only inform you about the change if you have a User Account (so that you have this information if you order new Goods, but the change does not create a right of termination, as we do not have a Contract concluded that could be terminated), or if we are to deliver Goods to you regularly and repeatedly based on the Contract. We will send you information about the change to your email address at least 14 days before the effective date of this change. If we do not receive a termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new conditions become part of our Contract and will apply to the next delivery of Goods following the effective date of the change. The notice period, if you give notice, is 2 months.

11.3 In cases of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, supplier failures, etc.), we are not responsible for damages caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this condition lasts for more than 10 days, both we and you have the right to withdraw from the Contract.

11.4 Attached to the Conditions is a sample complaint form and a sample withdrawal from contract form.

11.5 The Contract, including the Conditions, is archived in electronic form by us, but it is not accessible to you. However, you will always receive these Conditions and order confirmations with an order summary by email, and thus you will always have access to the Contract without our cooperation. We recommend always saving the order confirmation and the Conditions.

11.6 Our activities are not subject to any codes of conduct according to § 3 par. 1 letter n) of the Distance Selling Consumer Protection Act.

11.7 These Conditions come into effect on 01.05.2024.

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APPENDIX NO. 1 - COMPLAINT FORM

Addressee: [TO BE COMPLETED]

Complaint Submission

Title, name and surname:

Address of residence:

Email address:

Order and invoice number:

Date of order:

Date of receipt of goods:

Goods being complained about (name and code):

Description and extent of defects in the goods:

As the seller's customer, I request that my complaint be handled in the following manner:

I wish for a refund to my bank account (IBAN)/by other means:

Attachments:

Date:

Signature:

ANNEX NO. 2 – CONTRACT WITHDRAWAL FORM
Recipient:               [TO BE COMPLETED]

I hereby declare that in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Premises, and on Amendments and Supplements to Certain Acts (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”), I withdraw from the Contract:

Title, First Name and Last Name:

Address of Residence:

Email Address:

Order and Invoice Number:

Date of Order:

Date of Receipt of Goods:

Goods Being Returned (Name and Code):

Reason for Returning the Goods:

Method for Refunding the Received Funds:

I wish to receive the refund to my bank account (IBAN)/by another method:

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Notice to the Consumer: According to § 10 paragraph 4 of the Act on Consumer Protection in Distance Selling, the Seller is entitled to claim compensation for any reduction in the value of the goods resulting from handling the goods in a way beyond what is necessary to determine their nature and functionality.

Date:

Signature: